Great that you're thinking about a career with BSI!
Key responsibilities & accountabilities
- Improve communication & coordination in planning of regional schedule to focus on improving resource utilization rate & cost reduction
- Oversee & monitor the daily scheduling
- Work with the team to avoid overdue audits, to continuously improve customer satisfaction in order to maintain customer retention
- Localize planning to control the travel cost
- Oversee & monitor the daily operation for the CRM team
- Work with the team to avoid overdue audits, to deal with customer complaints, to continuously improve customer satisfaction in order to maintain customer retention
- Set up & develop performance objectives & development objectives for the CRM team;
- Manage performance KPIs and support all team members to achieve their objectives;
- Monitor the client attrition, handle the re-bid for the existing clients if necessary.
- Provide complete & accurate management reports to serve the purpose of management decision making
- Schedule the resource development plan;
- Work closely with Head of CRM and Sector Head to develop the auditor resource
- Work closely with other business teams such C & R, Sales, Training, Marketing, Testing, Finance etc……to improve cross-functional processes
- Other jobs assigned by Head of CRM.
Dimensions/Performance Measures:
- Revenue achievement;
- FTE Assessor Utilization ratio for chargeable days delivery;
- Travel cost controlling, localize planning;
- Client Attrition
- Company MOP
- Outlook/Flash accuracy
Candidate specifications
- College's degree or above
- Min 5 years’ experiences in customer focus and relationship management skills
- Strong leadership with excellent communication & coordination skills
- Certification related background is preferred
Key responsibilities & accountabilities
- Improve communication & coordination in planning of regional schedule to focus on improving resource utilization rate & cost reduction
- Oversee & monitor the daily scheduling
- Work with the team to avoid overdue audits, to continuously improve customer satisfaction in order to maintain customer retention
- Localize planning to control the travel cost
- Oversee & monitor the daily operation for the CRM team
- Work with the team to avoid overdue audits, to deal with customer complaints, to continuously improve customer satisfaction in order to maintain customer retention
- Set up & develop performance objectives & development objectives for the CRM team;
- Manage performance KPIs and support all team members to achieve their objectives;
- Monitor the client attrition, handle the re-bid for the existing clients if necessary.
For more details and/or to apply, go here:
https://wd3.myworkdaysite.com/en-US/recruiting/bsigroup/BSI_Careers/job/Beijing/Customer-Service-Supervisor_JR0011801
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