It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
Job Description
Key Responsibilities:
- Apply to create new customer account, and extend new material in SAP
- Check booking document aligned to booking policy.
- Create & update sales orders in SAP, while ensure the accuracy of the data input.
- Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
- Coordinate with customers on collecting payment & L/C, and notify finance team
- Send shipping instructions to buyer or warehouse, timely track the shipping date.
- Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
- Billing upon revenue policy, and support finance to complete internal audit.
- Apply VAT Invoice upon completion of delivery.
- Timely send installation notice to service team.
- Tracking A/R collection ASAP
- Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
- Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.
Competence Qualifications:
Motivation:
- Always strives to reach goal with a high level customer oriented mindset
- Strong Learning willingness
- Positive and responsible
- Enjoy team work with good team spirit
- Enjoy dynamic environment able to drive actions
Knowledge:
- Customer Service relevant experience
- Office software
- International trading knowledge
- SAP/ERP system knowledge & Operation
- Product knowledge
- Logistic knowledge
Capability:
- Oral & Written English
- Excellent Communication skill with Strong collaboration, influencing and convincing capability
- Strong logical thinking
- End to end management
- Ability to work in cross-functional teams
- Project management (e.g. process optimization etc.)
- Risk management capability
- Problem solving skills
- Change management
- At least one year related experience
To apply, go here:
https://jobs.thermofisher.com/global/en/job/R-01245317/Customer-Service-Representative
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